The make-or-break power of feedback.
Mahmoud Dabo’s journey through The Imperial College and Corndel Healthcare Leadership Programme has revolutionised his approach to leadership within the NHS’s maternity division at St Mary’s. Initially aiming to improve his feedback skills, he discovered its critical impact on team unity and performance: “Feedback can make a staff member and can destroy them. Just by how you give it can actually improve someone’s confidence.”
The programme equipped Mahmoud with strategies to cultivate an environment of open communication and continuous improvement, dramatically improving team performance and meeting participation. Mahmoud’s story is a testament to the power of feedback in transforming leadership culture and boosting his team’s engagement and productivity.