We explore the transformative journey of Terry Dunham, Enterprise UAT Test Manager at Saga. His story highlights the power of lifelong learning and the positive impact this can have on management and leadership skills for organisational success.
Terry began the Leadership and Management Level 5 Programme in February 2023 and is already seeing the benefits this has had on his management style.
"I've always been on the cusp of leadership, whether it's been the next one down in the team or an assistant manager role. Now that I'm the actual manager, this programme is helping me step into my leadership more confidently."
From the start, Terry has found the programme structure highly engaging and accessible, appreciating the flexibility and relevance of the programme, enabling him to apply his newfound knowledge directly to his current role.
“It’s very bite-sized and easy to digest. There’s a bit of reading to do, but the content is interesting, and you can jump back from the questions to the content easily to stay engaged. If we had to write a 2000-word essay, sit still for 8 hours, and listen to someone, I would’ve hated that. This way of learning is perfect. It suits me.”
“When I spoke to my manager and a few others who have been on different development programmes, they compared their experience to mine and wished they’d been able to do it my way, where the learning is bite-sized and relevant to my job.”
One of the standout features of Terry’s journey is the invaluable support provided by his coach.
“Jules is brilliant. So encouraging. So helpful. He always comes back with something constructive for me to work on or think about. He helps me find the best ways to work and explains the learning in greater detail.”
“Sometimes there are parts of the programme that I’m already doing in my role, and I haven’t realised I’m doing it. That’s been very affirming, and nice to know that I am on the right track with my management style.”
As Terry reflects on his ongoing development and recognises the programme's potential to benefit any individual in a management role:
"The biggest thing for me is the qualification at the end. I am working towards a real qualification in leadership and management relevant to my work. What I am learning on the job with these additional skills is incredibly valuable. I would recommend this programme to anyone who finds themselves in a management role. It gives you direction and the tools to be a successful manager."
A newfound confidence as a lifelong learner
The programme not only enhances Terry’s professional development but also transforms his outlook on learning.
“I’m not going to lie. I was daunted by having to do presentations, assignments, and english and maths. But this programme has given me the confidence to know that I can do this. I can still learn at my age. Even though school finished years ago, my learning doesn’t need to stop. I can still do it. This programme has given me that bit of encouragement, the confidence that I can see this through.”
“The english and maths component is daunting after being out of school for a while. I thought I’d struggle with english, but I’m finding it easiest. The maths component is fractions and equations, which is hard to get back into after so long. But again, the learning is broken down into small bits, making it achievable.”
Terry Dunham’s journey exemplifies the potential created by workplace training programmes. Through the Leadership and Management Level 5 Programme, Terry continues developing his leadership and management skills to support his team and organisation to be successful.